Vice President - Event Staffing

Job Summary:

The Vice President of Event Staffing will be responsible for managing a large team of event staff, holding them accountable to organizational standards, customer service excellence, while executing an efficient and profitable staffing services for events. The primary focus of this role is on professionalism and ensuring the seamless coordination of resources to deliver outstanding results. The role will report to the Chief Operating Officer.

Responsibilities:

• Leading and managing the day-to-day operations of the Event Resource Team which includes the staffing, event operations, billing, and inventory.
• Monitoring the financial performance of the Event Resources Team by reviewing and approving job costing schedules and the monthly Resources P&L.
• Provide effective leadership to a diverse team, while fostering a culture of accountability, collaboration, and excellence.
• Set clear expectations for team members and ensure their alignment with organizational goals.
• Drive organizational standards and develop KPI’s to ensure that all team members adhere to established protocols and procedures.
• Oversee and Implement measures to track and improve organizational efficiency in staffing, security, and parking operations.
• Uphold high standards of customer service, ensuring client satisfaction and building strong customer relationships.
• Address customer concerns promptly and implement corrective actions as needed.
• Identify opportunities for process improvement and implement strategies to improve
• profitability and resource utilization.
• Emphasize and promote a culture of professionalism among team members, setting high standards for excellence in all aspects of service delivery.
• Represent the organization with integrity and professionalism in all interactions.
• Work closely with the Accounting and Finance team to monitor budgetary considerations and ensure cost-effective operations.
• Contribute to the development of financial plans and business develop strategies for the staffing operations.
• Other duties as assigned.

Requirements:

• Bachelor's degree or equivalent experience preferred
• Proven experience in a managerial role overseeing staffing operations.
• Strong leadership and team management skills.
• Excellent organizational and communication abilities.
• Demonstrated commitment to professionalism and customer service.
• Strategic thinking and problem-solving capabilities.
• Financial acumen and budget management experience.
• Discretion and professionalism when handling confidential information
• A genuine love of helping others: demonstrate empathy, and the ability to put oneself in other shoes.
• Attention to detail, enjoy managing the micro. Naturally, inclination to identify critical detail aspect of staffing services.
• Grit and resilience: the determination to tackle new challenges while accepting and incorporating lots of feedback and calibration.  

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.